The RECESSION: Is it over yet?

The Recession: Is it over yet? It’s the question many people have been eagerly (and desperately) waiting to have answered since the bottom fell out of the housing market sending the U.S. economy into a tailspin and shaking the national spirit. In the past three years, each small glimmer of hope has been quickly dashed by a jump in the national unemployment rate or plummeting housing prices. But it seems that recently, there has been some good news. Well, sort of.

Last fall, The National Bureau of Economic Research issued a statement announcing the end of the recession. The NBER has long been considered one of the strongest voices on matters such as widespread financial crises. According to AOL’s Daily Finance report in September of 2010, the NBER’s Business Cycle Dating Committee said it “determined that a trough in business activity occurred in the U.S. economy in June 2009. The trough marks the end of the recession that began in December 2007 and the beginning of an expansion. The recession lasted 18 months, which makes it the longest of any recession since World War II.”

Well it’s great that economists have data showing that our recession ended over a year ago. But what does everyone else think? Is the economy really is recovering?

There are several indicators that the U.S. recovery has indeed started and will continue. According to articles by Rick Newman in U.S. News & World Report (December 15, 2010 and December 28, 2010) there are lots of positives: 80 percent of U.S. corporations had higher-than-expected earnings in 2010; the S&P 500 index rose by about 13 percent in 2010 and that came after a 23 percent gain in 2009; the private sector added 1.2 million jobs in 2010; and U.S. exports are increasing which are helping to prop up jobs and revenue.

And there has been even more good news recently. As reported by Alex Kinsbury in the March 11, 2011 U.S. News Weekly: “The latest data from the Bureau of Labor Statistics show that the country’s unemployment rate has fallen below 9 percent for the first time since April 2009.”

But not everyone is optimistic. Even Kinsbury goes on to remind us that: “There are currently some 14 million unemployed and more than 11 million who either are underemployed or have ceased their search for gainful employment.” And those critical of calling the financial crisis over say there still could be a “double-dip” recession looming on the horizon.

In a Dec. 1 2010 piece in Bloomberg Businessweek, Bill Varner reported on the United Nations analysis of the global economy. This report called the U.S. recovery fragile and suggested that without more Federal stimulus money geared to job creation, the U.S. economy could still fall victim to a growing unemployment rate and that, coupled with possible recessions in Europe and Japan, could stall an already weak recovery.

So what really determines whether or not people believe that the recession is over? The unemployment rate still is expected to hover around 9 percent for at least the next year, and housing prices are expected to continue to fall in most major U.S. cities for the next 12 months, according to David Streitfeld in the January 25 edition of The New York Times. So, while economists may consider the recession to be finished, unemployment and the housing market may be better indicators of how the average American answers the question: Is it over?

But regardless of whether the recession is officially over, it appears that consumers have adopted significant changes in their spending habits. One clear example of this was seen in the recent holiday shopping season when shoppers were more likely to make purchases with cash, rather than credit.

“Cash is the route I’m taking this year, from past experiences with credit cards and being in debt and trying to pay it off for so many years,” said Liz Gonzalez, a community-college employee in Signal Hill, Calif., in a December 9, 2010 report in The New York Times.  Gonzalez seems to be part of a growing norm, rather than an exception.

And what about the astronomical rise in gas prices at the pump due to the dramatic chain of events in the Arab world? How will consumers react to this unexpected burden? And just as important, how will businesses that are already struggling for stability cope? In the March 3, 2011 issue of the Economist it is stated explicitly that the price of oil is more of a threat to the world economy than investors seem to think.

As summarized in the article by Newman, “Every quarter without another collapse in the financial market, puts the U.S. economy further down the road toward recovery, and every month without a crisis means that Americans pay off a little more debt, companies get a little more efficient, and the recovery gathers a little more steam.”

So now we have a building global crisis revolving around oil.  And if that isn’t enough, there is the earthquake and tsunami disaster in Japan which clearly will have global economic impact. So is it over, or will our fragile recovery be stalled? In any case, business survival, stability, and growth will continue to be a challenge.

Categories: Disruptive Change

Business Planning Pitfalls

January 21, 2011 Leave a comment

It’s a new year and a good time for business leaders to take a close look at their strategies and plans. However, some words of caution. Before delving into another round of the planning process, BE AWARE OF PLANNING PITFALLS! Described below are four of the most common causes for the failure of “conventional” business or strategic plans. Because these mistakes can be deadly, it is important to keep them in mind as you move forward with any planning process.

Pitfall 1: Lack of Realism.

The most common failure of business plans is the “lack of realism” in the plan. Most plans are overly-optimistic. They don’t take into account the changing business environment, they don’t anticipate counter-moves by competitors, and they don’t adequately account for program risk (actual performance, cost, and/or timing). This results in what is commonly called the “hockey stick” forecast – projected sales/profits increasing slowly in the short term with large and rapid increases at some time in the future.

Such forecasts look great on paper and may serve to gain needed business support in the short term. However, lack of promised results when the future becomes “today” discourages potential investors and may jeopardize the very existence of a company, especially in disruptive times.

Pitfall 2: Lack of Consistency.

Another common failure in business plans is the lack of overall consistency. In other words, the pieces of the business plan “puzzle” do not fit together in the framework of the overall plan. What exactly do we mean?

Often program plans and timelines don’t adequately take into account available resources and capabilities. Or, different parts of the organization have conflicting priorities and goals. Issues such as these often result from the lack of alignment and coordination among the Functions of the company. For example, in spite of a survival business plan that calls for focus on low cost products, there may be a marketing plan promoting the sale of premium products which the manufacturing equipment cannot produce.

Pitfall 3: Words Instead of Actions.

Frequently companies take a considerable amount of time in writing extensive business plans that focus on elaborate Goals, grandly-worded Strategies, and financial projections showing amazing business success. 

There is just one problem. Achieving this business success often is based on fuzzy actions. In other words, the IMPLEMENTATION specifics are not defined. Programs have not been thoroughly planned, priorities and responsibilities are unclear, and coordinated cross-functional efforts have not been established. This makes the “planned” success highly unlikely.

Pitfall 4: Lack of Mid-Course Corrections.

The business environment changes constantly. New competitors are born, other competitors go out of business, customer requirements evolve, technology advances, and so on. To address these continual changes, even without the occurrence of a sudden disruptive event, a business plan must evolve with time. A rigid plan is doomed to obsolescence within a few months of its inception – a dead document lost in someone’s filing cabinet.

To say it another way, no business plan is good forever.  Aiming toward a target (goal) with a fixed plan is like trying to drive a car without steering.  At best you are likely to end up at an unexpected destination. At worst you will drive off a cliff.

Does any of this sound familiar? Think about it. Is your business healthy? Are you satisfied with the financial results in these difficult economic times? Are you keeping pace with your competitors? Is your business adaptable to the changing environment? Maybe it’s time to do things differently.

For those leaders who are facing difficult challenges in these disruptive times and are looking for a different approach to business planning, we suggest our new book:

Dynamic Business Planning Basics: An Adaptable Planning Process for Disruptive Times” by C. Fatuzzo and E. Fatuzzo.

We don’t have all of the answers, but we do provide new insights into an “old” topic that we hope will stimulate leaders to look in new directions for business survival and growth in today’s difficult economic environment.

This book is available for purchase from amazon.com (paperback and Kindle formats).

Categories: Business Basics

Free Shipping: A New Twist on an Old Marketing Tactic (Price Reductions)

January 7, 2011 Leave a comment

“Free Shipping unlocks shopping frenzy for online buyers!!!”

Free shipping! Free shipping? It was one of the major strategies to drive online retail sales during the recent holiday shopping season. And it seems to have worked. 

According to the Wall Street Journal, web sales were up during the month of December between 12 and 18 percent from the previous year.  If not the deciding factor, it seems to have at least been a key factor in driving traffic. In contrast, in-store sales showed a modest increase of about 2 percent for the month of December.

International mega-retailer Wal-Mart took the lead in free online shipping, but they certainly weren’t alone. Toys R Us, Williams-Sonoma, Target and J.C. Penney (just to mention a few) also offered this no-charge incentive. And of course, Amazon.com has been offering unlimited two-day shipping for an annual fee for quite some time.

While shoppers may have been skeptical, it does not seem as though the cost of shipping was passed along to the consumer in disguise. Product prices remained steady and shippers like UPS and Fed-Ex were not pressured to absorb the extra costs, according to a recent report in The New York Times.

It’s not clear how this strategy of the giants affected smaller retailers. Companies that don’t have access to a vast inventory and warehouses like those of Wal-Mart or Amazon usually can’t afford to offer the same deals on free shipping.

So the big question is: What’s next? Will shoppers continue to expect incentives such as free shipping? Or was the recent success more a sign of a swelling economy? Only time will tell.

Steve Nave, senior vice president and general manager of Walmart.com, told The New York Times that it’s a trend that he predicts will turn into a standard. “I would expect to see us continue to have offerings similar to this in the future in some way, shape or form,” he said.

So, bottom line, free shipping for the holidays appears to have been a successful “temporary” price reduction tactic that might not be so temporary.

What do you think?

Categories: Leadership

Another Business Tsunami for Starbucks?

November 15, 2010 Leave a comment

Instead of getting your daily buzz from a tall double-shot latte… how about a nice glass of chardonnay?

Excuse me? Yes, that could be the case, as about half of Starbucks’ U.S. stores are making plans to retrofit their operations and sell patrons beer and wine, in addition to the usual coffee-based fare.

In fact, some stores have already begun testing out the market. According to the Orange County Register, a Starbucks in Seattle is offering eight wine selections and three bottled beer choices for customers after 4 p.m. While the selection and timing may be receiving lackluster reviews, it is quite a change for the corporation that largely created an entirely new coffee industry in the United States.

What’s going on? Executives of the coffee corporation are hoping this move can bring an entirely new type of business to the chain. In other words, by expanding their business definition to allow for a new type of product, they hope to stimulate growth, even in this challenging economy.

Business definition expansion is something that Starbucks has done before with mixed results. So what makes Starbucks’ leaders believe this is a good move? Starbucks is the world’s largest café chain and is expected to double its profits for the fourth quarter of this year. However, Starbucks receives an estimated 70 percent of its business BEFORE 2 p.m., according to a report in TIME Magazine. So, the idea is that this alcohol-infused change could bring an entirely new customer through its doors.

Could such a simple change create a disruptive business tsunami? While the idea of a coffee bar that serves alcohol is really a model of most European bars, it is an innovative idea for the United States. There are wine bars. There are coffee shops. Starbucks is bringing them together and hoping to reap big rewards.

And it may be the perfect time. Times of economic downturns are notorious for boosting alcohol sales. So why not cash in on this social trend? Really isn’t Starbucks just combining two simple and successful concepts… going from one buzz to the next?

Sometimes, it’s easy to forget that business tsunamis aren’t just something to be survived. Even though many businesses are still operating in a defensive mode in order to deal with the possibility of a double-dip recession, it can be the right time to stimulate growth through innovation. And keep in mind that innovation doesn’t have to be complex. Should you consider expanding your business definition? For more information, visit our management resources website (nhbventures.com) and check out this month’s “In the Spotlight” topic.

Categories: Leadership

Business Tsunamis: Giant Wave of Destruction or of Opportunity?

October 23, 2010 Leave a comment

What do you drive? An SUV? A luxury sedan? Maybe a Smartcar?

The advent of the automobile in the 20th century provides a good example of when a disruptive invention is a fundamental building block but by itself is not enough to create a breakthrough business. It took the combination of a number of innovations to create the automobile industry that changed the world. What actually happened?

First, the gasoline-powered engine (a truly disruptive technology) was invented in Europe. Then Karl Benz invented and patented (1886) an automobile powered by this technology. He continued improving on his initial concept and eventually formed a company that sold his “motorwagens”. By the end of the 19th century, Benz was the largest automobile company in the world, having produced over 500 vehicles. However the market for these vehicles (and other similar vehicles sold by smaller companies) was small since they were expensive, and since the supply was limited due to their one-at-a-time production. Not anything world-changing yet.

However, the Ford Motor Company had a vision for how to combine the gasoline-powered engine with the then new innovation of “mass production” to rapidly produce automobiles that were inexpensive.  The additional  Ford innovations – automobiles made up of more common parts and assembly-line production. Ford designed a car and built a factory based on these concepts. And in 1908, the Ford factory produced the Model T Ford – a car much quicker and cheaper to build than any other, which made it the world’s first “affordable” car. Yes, Ford used disruptive technology (someone else’s), but it was the combination of manufacturing-based innovations that quickly led to the birth of the modern automobile industry, the death of the “horse and buggy” era, and the rise to industry leadership of the Ford Motor Company, at least for a number of years.

Automobiles are just one example of how disruptive innovations and/or disruptive changes in the business environment can have a dramatic impact that reaches far beyond one company or one industry. We call disruptions such as these Business Tsunamis.” Just like tsunamis in the ocean, Business Tsunamis are powerful waves that bring irreversible change. Whatever their causes, these giant disruptive waves can alter the business world as you know it. They can create new companies and industries, provide dramatic growth for existing companies, or lead to the demise of a company, a business segment, or an entire industry.

So why is understanding the concept of Business Tsunamis important? It’s all about managing change. Business Tsunamis are waves of corporate destruction for those who are caught unaware. But they also are waves of opportunity – for those who can successfully “ride” them through the uncharted waters of today’s chaotic world.

The next time you sip your Starbucks… think about how many business opportunities came with the mega-success of Starbucks. They didn’t require disruptive technology, but they did incorporate disruptive innovations of many kinds.

Categories: Disruptive Change

What’s So Bad About Change

October 8, 2010 Leave a comment

OK. So sometimes good today just isn’t good enough for a changed tomorrow.  For example, once, a sleek sailing ship called the “Cutty Sark” was the ruler of the seas.  But her dominance lasted only a short time. What happened?

The Cutty Sark was a three-masted clipper ship with the most advanced design of the times (1869). She was built to prove that sailing ships were superior in speed and reliability to the newly developed steam-powered ships. And indeed, the Cutty Sark did out-perform all steam ships of that time, at least for a while. But unfortunately for the Cutty Sark, the new technology continued to advance, leaving the Cutty Sark utterly outclassed in the wake of high-powered steam ships. Change was bad for the Cutty Sark. But the steam engine opened up a whole new world of opportunities for others – others who had a vision for the potential of this new technology.

But it’s not just about technology. Think about the opportunities “simple” changes can bring the next time you order a Big Mac and fries. The first McDonald’s wasn’t anything special. It was a drive-in restaurant opened during World War II (1940) by two brothers, Maurice and Richard McDonald. Typical of the time, people drove to this restaurant but stayed in their cars to order and eat food delivered to them by “carhops.” The brothers were successful with their drive-in but wanted more and were willing to change.

And they were successful, very successful with simple but game-changing innovations: assembly-line food preparation using unskilled workers instead of short-order cooks, a limited menu with items that could be prepared ahead of time, disposable “dinnerware” for serving food, and self-service. These concepts, put together, revolutionized how Americans… and later the world… thought about food. This change was definitely not bad for many of the businesses that followed – at least for a while.

But change keeps happening. Today, the business world has changed irreversibly as a result of the recession.  Yes that brings challenges, but it also presents opportunities for those leaders who have positioned their businesses to take advantage of the emerging environment. More about today’s changing business environment and the implications of those changes – a topic for another day.

Categories: Disruptive Change

An Introduction

September 21, 2010 Leave a comment

Can you buy a mechanical typewriter or a vacuum tube radio today? Why not? And what happened to Olivetti and RCA, the companies that manufactured those products? Do you even know anything about them? What about companies that exist today? Will they be around next month or next year?

Owners of businesses (big and small) still are filing for bankruptcy at a high rate even though the recession is “officially” over and there are (literally) thousands of books teaching strategic and business planning and a few on how to survive the recession. With a somewhat improving economy and so much advice available, why are there still so many business failures? Of course, some of the failures are a result of management incompetence, but what about the others? These are companies that have been managed for years with a fair degree of competency but are in serious difficulties because the economic and competitive landscape around them has changed drastically, nullifying previously successful business strategies.

Why do so few of these companies survive? What should management do when its company is caught in these situations? How can management use a changing business environment to its company’s advantage? These are some of the key questions that we will be addressing. Stay tuned.

Categories: Leadership